Information We Collect

When you place an order with us, we need certain information to make sure your flowers arrive at the right place, at the right time. Here's what we typically collect:

• Your name, phone number, and email address for order confirmation and delivery coordination
• Delivery addresses for both sender and recipient
• Payment information processed through secure payment gateways
• Order preferences, including special messages and delivery instructions
• Communication history when you contact our customer service team

We also collect some technical information when you visit our website, like your IP address and browser type. This helps us improve our site and protect against fraudulent orders.

How We Use Your Information

We're pretty straightforward about this. Your information helps us deliver flowers and provide good service. Specifically, we use your data to:

• Process and fulfill your flower orders
• Contact you about delivery status or any issues that come up
• Send order confirmations and receipts to your email
• Respond to questions or concerns you bring to us
• Improve our service based on customer feedback and ordering patterns
• Send occasional updates about seasonal arrangements (only if you agree to this)

We don't sell your information to third parties. That's not how we operate, and honestly, it wouldn't align with the trust our customers place in us.

Data Storage and Protection

Your information is stored on secure servers with encryption protocols. We use industry-standard security measures, including SSL encryption for all data transmitted through our website.

Our payment processing partners handle credit card information according to PCI DSS standards. We never store complete credit card numbers on our own servers.

Access to customer data within our team is limited to employees who need it to process orders and provide support. All staff members are trained on data protection practices and confidentiality requirements.

Sharing Your Information

There are a few situations where we share your information with others, but it's always to help complete your order or meet legal requirements:

We share delivery addresses and contact information with our courier partners so they can get your flowers to the right person. These partners are bound by confidentiality agreements.

Payment information goes through third-party payment gateways that comply with international security standards. We don't handle or store your full payment details ourselves.

If required by Azerbaijan law or legal process, we may disclose information to authorities. This could include situations involving fraud prevention, legal disputes, or regulatory compliance.

Your Rights Under Azerbaijan Law

According to Azerbaijan's data protection regulations, you have specific rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: If your information is incorrect, you can ask us to update it
• Right to Deletion: You can request deletion of your data, subject to legal retention requirements
• Right to Object: You can object to certain processing of your information, particularly for marketing purposes
• Right to Data Portability: You can request your data in a commonly used format

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to your request within 30 days.

Data Retention

We keep your order information for seven years to comply with Azerbaijan's accounting and tax regulations. After this period, we securely delete or anonymize your data.

Marketing communications are stored until you unsubscribe or request deletion. Customer service correspondence is typically kept for three years to help resolve any follow-up questions.

If you close your account or request data deletion, we'll remove your information within 90 days, except where we're legally required to keep certain records.

Cookies and Website Technology

Our website uses cookies to remember your preferences and improve your browsing experience. These small files help us recognize returning customers and keep items in your shopping cart.

You can disable cookies in your browser settings, though this might affect some website functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device).

We also use analytics tools to understand how visitors use our site. This information is aggregated and doesn't identify individual users.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify customers through email or a notice on our website.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to check back occasionally to stay informed about how we protect your information.